Return Policy for Artwork
I want you to be completely satisfied with your purchase. If you are not fully happy with your artwork, we offer the following return policy:
Eligibility for Returns
Timeframe: Returns must be initiated within 14 days of delivery.
Condition: The artwork must be returned in its original condition and packaging, without any damage or alterations.
Original Packaging: Please include all original materials, including certificates of authenticity (if applicable).
Non-Returnable Items:
Custom or commissioned artworks.
Digital downloads.
Items marked as final sale or non-refundable.
Return Process
Contact Us: Email us at tuyisengechislon@gmail.com with your order number, the reason for the return, and photos of the item (to verify its condition).
Approval: Once approved, we will provide return instructions and a return shipping address.
Shipping Costs:
The customer is responsible for return shipping costs, except in cases of damaged or defective items.
We recommend using a trackable shipping method and purchasing shipping insurance for valuable artwork.
Refunds
Inspection: Once we receive the returned artwork, we will inspect it to ensure it meets the return criteria.
Refund Method: Refunds will be issued to the original payment method within 5 -10 business days after approval.
Partial Refunds: In cases where the artwork is not returned in its original condition, a partial refund may be issued.
Damaged or Defective Items
If your artwork arrives damaged or defective:
Notify us within 48 hours of delivery.
Provide photos of the damage and packaging.
We will arrange for a replacement or a full refund, including shipping costs.
Exchanges
Exchanges are accepted for eligible items. Please follow the same process as returns.
Need Help? For any questions or concerns, please reach out to us at tuyisengechislon@gmail.com/+25078197576.
The FAQ page helped me understand the artwork purchasing process clearly. Highly recommend it for buyers!
Alex Smith
I found the answers I needed quickly, making my artwork purchase smooth and enjoyable. Great resource!
Jamie Lee
★★★★★
★★★★★
Contact Us for Art Inquiries
Have questions about our artworks? Reach out to us for assistance with your purchase and any inquiries you may have.
Support
+250781975476
Help
tuyisengechislon@gmail.com